Return & Refund Policy
Returns
Purchases returned within 30 days of the original purchase date and accompanied by the original receipt will receive a full refund in the original form of payment. Purchases returned after 30 days but within 60 days of the original purchase date and accompanied by the original receipt will receive an in-store credit or gift card for the original purchase amount. This policy excludes clearance and discontinued products.
Eligibility for Return
To be eligible for a return, the item must be in its original packaging, and in the same condition as when it was received.
Proof of Purchase
We require a receipt or proof of purchase to process your return.
Return Instructions
Please do not send your return directly to the manufacturer.
Returns should be sent to:
Start2Finish Nutrition
1261 Carl D Silver Pkwy #106, Fredericksburg, VA 22401, United States
Refunds
Once your return is received and inspected, we will notify you via email about the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received your refund yet:
1) Check your bank account again.
2) Contact your credit card company; it may take some time before your refund is posted.
3) Contact your bank, as there can often be a processing delay before a refund is officially posted. If you’ve done all of this and still haven’t received your refund, please reach out to our customer support team.
Sale Items
Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at fredericksburg@start2finishnutrition.com with the following details:
- Order number
- First and last name
- Phone number
- Reason for return
Once we receive your email, we will provide further instructions for the return.
Send the item to:
Start2Finish Nutrition
1261 Carl D Silver Pkwy #106, Fredericksburg, VA 22401, United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
Shipping
To return your product, send it to:
Start2Finish Nutrition
1261 Carl D Silver Pkwy #106, Fredericksburg, VA 22401, United States
You will be responsible for covering your return shipping costs. Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you can vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Legal Notes
This return policy is compliant with Virginia state law, and we reserve the right to update it as necessary. For any questions or concerns regarding your return, please contact us at fredericksburg@start2finishnutrition.com.
Questions or comments? Get in touch and we'll be happy to help.
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